ITIL-4-CDS PDF study guide & Peoplecert ITIL-4-CDS test-king

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q13-Q18):

NEW QUESTION # 13
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?

Answer: C


NEW QUESTION # 14
An organization wants to encourage its employees to suggest improvements to its practices.
However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?

Answer: D


NEW QUESTION # 15
What should an organization consider when deciding to retain or outsource specific IT services?

Answer: B


NEW QUESTION # 16
An enterprise delivers a new multi-region, container-based service every two weeks.
Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?

Answer: C

Explanation:
The Deployment Management practice specializes in planning, scheduling and controlling the movement of release packages into live environments. It defines standardized pipelines for containers, database migrations, feature-flag switches and rollback mechanisms. By enforcing environment-specific deployment plans, automated checks and audit trails, Deployment Management ensures every change is traceable and recoverable across all regions and cloud platforms.


NEW QUESTION # 17
An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

Answer: A


NEW QUESTION # 18
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Nazmul Rajib is a senior engineer and leader of the Cisco Global ITIL-4-CDS Technical Services organization focusing on next-generation security technologies, National Academy of Engineering.

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